Tom James Privacy Policy

This privacy policy describes how Tom James Company ("Tom James Co") collects and uses the personal information about you. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you are a resident of California, Colorado, Virginia, Utah, Connecticut, Iowa, Indiana, Montana, Tennessee, and Texas, please see our Supplemental Privacy Notice for Certain U.S. States set forth below in this Policy.

If you are a resident of the United Kingdom or a European Union country, please see the Supplemental Privacy Information for Data Subjects in the United Kingdom and the European Economic Area set forth below in this Policy.

If you are unable to read this Privacy Policy and need to access it in an alternative format, please submit an accessibility request using this Request Form.

Information Collection and Use

For the purpose of this Privacy Policy, Personal Information or Personal Data means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We collect the following Personal Information from you:

  • Contact Information such as name, email address, mailing address, phone number;
  • Billing Information such as credit card number, and billing address; and
  • Unique Identifiers such as username, account number, password.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Administer your account
  • Send you a catalog
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our web site and marketing efforts

Disclosing Your Personal Information

We will only disclose your Personal Information to non-affiliated parties in the ways that are described in this privacy policy.

We may provide your Personal Information to companies that provide services to help us with our business activities such as shipping your order, payment processing or sending you confirmation and informational emails. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information, as required by law, such as to comply with a subpoena or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If Tom James Co is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

User Access and Choice

If your Personal Information changes, or if you no longer desire our service, you may make the change by contacting customer support. We will respond to any requests for access to Personal Information or to correct, update, amend, or remove Personal Information within 30 days.

We will retain your information for as long as your account is active or as needed to provide you with services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, by visiting our Mail Settings page, or by contacting us at the information below.

Tracking Technologies/Cookies

Technologies such as: cookies, beacons, tags and scripts are used by Tom James Co and our marketing partners, affiliates, or analytics or vendors. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Currently, we use cookies from Alphabet (Google Analytics) and Listrak. We use cookies from Alphabet (Google Analytics) to track user traffic, onsite behavior, demographics, and devices. We use cookies from Listrak to track clicks from marketing emails and conversions that come from those communications.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session cookies are used on the site to remember your login session. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used on the on the site to remember your regional preferences of the site. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. Session ID cookies are used on the site to complete the shopping cart checkout process and to allow you to sign on and access your profile.

We also gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer our site, to track users' movements around the site and to gather demographic information about our user base as a whole.

The Use of Cookies and Tracking Devices By Our Service Providers

Our service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. We do not have access to or control over these cookies or other tracking devices, and the use of cookies or other tracking devices by our service providers is not covered by this privacy policy. Please review the privacy policies of our service providers for information on how they may use cookies or other tracking devices.


The security of your Personal Information is important to us. When you enter sensitive Information (such as a credit card number) on our order forms we encrypt the transmission of that information using secure socket Layer technology (SSL).

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at the information below.

Additional Information

Links to Other Sites

Our site includes links to other websites whose privacy practices may differ from those of Tom James Co. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.

Social Media Widgets

Our website includes social media features that interact with social media platforms like Facebook, YouTube, LinkedIn, and Instagram. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a non-affiliated party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it. Changes To This Policy - We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Supplemental Privacy Notice For Certain U.S. States

LAST UPDATED April 24, 2024

This Supplemental Notice applies only to information collected about Consumers of certain U.S. states with comprehensive privacy legislation that requires businesses to provide specific information about our privacy practices. Specifically, it provides information required under comprehensive state privacy legislation in California, Colorado, Virginia, Utah, Connecticut, Iowa, Indiana, Montana, Tennessee, and Texas (collectively, “U.S. Privacy Laws”).

This Supplemental Notice describes the practices of Tom James Company and its affiliates (collectively, "Tom James Co.", “we,” “us”) regarding the collection, use, and disclosure of Personal Information during online and offline interactions with you and provides instructions for submitting data subject rights requests. This Supplemental Notice applies only to Consumers of California, Colorado, Virginia, Utah, Connecticut, Iowa, Indiana, Montana, Tennessee, and Texas. Please note that this Supplemental Notice does not apply to individuals with whom we interact in an employment-related context or a business context.

For the purpose of this Supplemental Notice, Personal Information additionally includes “personal data” as that term is defined in the U.S. Privacy Laws. Personal Information also includes “Sensitive Personal Information” or “sensitive data” as defined in U.S. Privacy Laws.

The Personal Information We Collect and Disclose

The chart below shows the categories of Personal Information we collect or may collect; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected and/or disclosed; all types of non-affiliated parties to whom that category of Personal Information is disclosed, and all types of third parties to whom that category of Personal Information is Sold or Shared. This chart reflects the Personal Information that we have collected and disclosed over the past 12 months. For purposes of this Supplemental Notice, a “Sale” is the disclosure of Personal Information to a third party for monetary or other valuable consideration, and a “Share” (or “Targeted Advertising” as defined in certain U.S. Privacy Laws) is the disclosure of Personal Information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

We will not collect a category of Personal Information not listed below or use any Personal Information collected in any of the below categories for a business purpose not listed above without providing you with notice.

Categories of Personal Information Examples Types of Sources from which this Category of Personal Information Is Collected Business Purpose(s) for Collection and/or Disclosure Types of Non-Affiliated Parties with Whom this Category of Personal Information is Disclosed Types of Non-Affiliated Parties to Whom this Category of Personal Information Is Sold and/or Shared
Unique identifiers Name, address, telephone, email, account name Marketing, order fulfillment Consumers directly, consumer data resellers, social networking applications Service providers  
Government ID number N/A N/A N/A    
Physical description Custom clothing measurements Consumers directly Required for custom clothing    
Health/Medical Information N/A N/A N/A    
Insurance Information N/A N/A N/A    
Protected class data Birth Date Consumers directly Marketing, enhanced customer relationships    
Commercial information Procuts or services purchased, obtained, or considered, and other purchasing or purchasing history or tendencies   Order fulfilment, enhanced consumer relationships    
Biometric data N/A N/A N/A    
Internet activity IP address, browsing history, search history, and information regarding your interaction with our website or advertisements Cookies and other tracking technologies Site administration, trend analysis, targeted advertisement Technology service providers  
Geolocation data N/A N/A N/A    
Audio, visual, olfactory information N/A N/A N/A    
Employment information Title, company name, company address, company phone Consumers directly, consumer data resellers, social networking applications Marketing, appointment setting (selling, measuring, fitting and delivery), deliveries    
Education information N/A N/A N/A    
Inferences N/A N/A N/A    
Sensitive Personal Information Credit or debit card numbers that allow withdrawal of funds from your account Consumers directly Payments on accounts Credit card processors  

Retention ofPersonal Information

We retain your Personal Information for the period reasonably necessary to provide goods and services to you, as applicable, and longer as may be required by applicable laws or necessary for our business purposes listed in the chart above.

Children's Personal Information

We generally do not knowingly collect or process Personal Information of children under 13 years of age. We also do not have actual knowledge that we Sell or Share Personal Information of California Consumers who are under 16 years of age. If and when we do so, we comply with the Children’s Online Privacy Protection Act (“COPPA”).

Purposes for Processing Sensitive Personal Information

We, and our service providers, collect and process the Sensitive Personal Information described in this Supplemental Notice only for:

  • Short-term, transient use, provided that we will not disclose the Consumer’s Personal Information to a third party and will not build a profile about the Consumer or otherwise alter the Consumer’s experience outside of their current interaction with us;
  • Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf;

Data Subject Rights

Consumers who reside in states with U.S. Privacy Laws have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

  • Right to Know: If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of Personal Information disclosed; (4) the categories of non-affiliated parties to whom we have disclosed, sold, or shared that Personal Information; and (5) the business purpose for collecting that Personal Information: We have provided such information in this Supplemental Notice, but you may contact us to ask specific questions if you click here or call 800.298.7970. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

  • Right to Receive Specific Pieces of Personal Information: If you would like to request the specific pieces of Personal Information we collected about you, click here or call 800.298.7970. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

  • Right to Deletion: You may request that we delete any Personal Information about you we that we collected from you.
  • Right to Correction: You may request that we correct any inaccurate Personal Information we maintain about you.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your data subject rights. We will not discriminate against you for exercising your data subject rights.


To help maintain security around your information, we ask that you provide a few pieces of information about yourself. We will only use the information you provide to verify your identity and the Personal Information that is relevant to your request. We will retain a record of your request, but we will not retain the information you provide beyond the period of time necessary to respond to your request.

Authorized Agents

You may designate an authorized agent to exercise your rights under the U.S. Privacy Laws on your behalf. In such instances, authorized agents may use the same methods as Consumers to submit data rights requests on Consumers. We may verify your authorized agent by asking for a written permission from you, requiring that you verify your own identity directly to us, or asking for a valid power of attorney under California Probate Code sections 4000 to 4465.

Supplemental Privacy Notice For Data Subjects in the United Kingdom and the European Economic Area

Data controller: Tom James UK Ltd - 020 7367 7150

Tom James Company ("Tom James Co.", "The Organisation") is committed to respecting the privacy of our customers across the world who entrust us with their Personal Information. In order to manage the employment relationship, Tom James Co. will collect, process, store, transfer, disclose, delete, and use your data. Your data may be used internally or disclosed to other non-affiliated parties in certain circumstances. Tom James Co. is committed to being transparent about the use of your data and to meeting its data protection obligations.

Tom James Company entities covered by this supplemental policy are Oxxford Clothes, Individualized Shirts, English American, Measure Up, Gitman Brothers, Gitman Vintage, Coppley, Corbin Trousers, TJ Chile, H Freeman, Holland & Sherry, Holland & Sherry Interiors, Holland and Sherry Bespoke, Clissold, Rochester Tailored Clothing, and Crossville (collectively "Tom James Company").

We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

What information does the organisation collect?

The organisation collects and processes a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number and your work address;
  • contact details of your spouse/ partner or assistant if you prefer us to liaise with them directly instead of yourself for booking appointments;
  • a record of our communications with you;
  • your shopping preferences, budget, suit and shirt styling preferences;
  • your marketing preferences and interest in certain promotional events or offers;
  • your measurements;
  • pictures we have taken of you, with your explicit consent;
  • your order and payment history with us.

The organisation will not use your data for any purpose other than the purchase for which it was collected.

Where does your Personal Information come from?

The organisation collects your personal data in a variety of ways. You provide some of your personal information to us directly by interacting with your Sales Professional. We may also collect your personal information from your social media platforms, including Facebook, YouTube, LinkedIn, and Instagram or as the result of internet searches which access information that exists in the public domain. We may also collect your personal information from non-digital media that exists in the public domain, like newspapers or trade publications. In some cases, we may also collect your personal information from an existing client that referred you to us.

Why does the organisation process Personal Information and the legal basis for doing so?

The Company will only process Personal Information where it has a legal basis for doing so. The company will review the Personal Information it holds on a regular basis to ensure it is being lawfully processed, and is accurate, relevant and up to date. Before transferring Personal Information to a non-affiliated party such as a supplier, the company will establish that it has a legal reason for making the transfer.

The legal bases that we use for processing Personal Information are:

  • Contractual necessity - for example to deliver the clothing you have paid for
  • Compliance - fulfilment of a legal obligation
  • Legitimate interest
  • In situations where none of the above legal bases would apply, we will process your personal data only after we have obtained your express consent

Where we process on the basis of legitimate interest as a reason for processing data, we apply the following 3 stage test to determine whether it is appropriate:

  • Purpose - is there a legitimate reason for the processing?
  • Necessity – is the processing necessary for the purpose?
  • Balance test - is the legitimate interest overridden or not by the individual's interests, rights or freedoms?

We collect and process data from you for one or more of the following purposes:

  • To identify potential clients and initiate contact with you:
  • To complete your purchase products or services we provide;
  • To fulfil a contract that we have entered into with you;
  • To manage our communication with you;
  • To ensure we are meeting your marketing preferences; and,
  • To ensure the safe operation of our underlying business infrastructure.

Who has access to your Personal Information?

Your personal data will be internally disclosed to and accessed by our customer services team, accounting employees, and factory personnel so that we can provide you so with the goods and services that you have purchased or otherwise requested.

The organisation will not disclose your Personal Information to non-affiliated parties, like external suppliers, beyond what is required for the legal bases described above, such as to fulfil your order, for compliance purposes such as financial auditing or for compliance with requests from legal and regulatory authorities.

Your personal data will be transferred outside the European Economic Area (EEA) for the purposes of product manufacture. Personal Information is transferred outside the EEA on the basis of contractually agreed EU Commission approved Standard Contractual Clauses. You can contact us to obtain a copy of the Standard Contractual Clauses relevant to our processing of your Personal Information.

How does the organisation protect data?

The organisation takes the security of your Personal Information seriously. It has internal technical and organisational measures in place to protect against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, in particular when the processing involves the transmission of data over a network; and against all other unlawful forms of processing.

For how long does the organisation keep data?

Tom James has recommended retention periods for particular data some of which are enforced by legal or regulatory authorities.

If you have asked to be put on our suppression list for marketing purposes, we will only retain your contact information that is required for us to identity you as someone who does not wish to be contacted going forward.

Your data protection rights

As a data subject, you have a number of rights. Your rights are as follows:

  • The right to be informedwith clear and transparent information about our data processing activities, as detailed in this privacy policy;
  • Right to access and obtain a copy of your data on request free of charge. If there are exceptional circumstances that mean we can refuse to provide the information we will explain them;
  • Right to rectification - we will rectify incorrect or incomplete data;
  • Right to restrict processing - we will still hold the data but not process any further, in the event that the processing is unlawful, the data is inaccurate or the right to object is pending;
  • Right to be "forgotten" (erasure) - you may request the deletion of your data where no overriding legitimate interest continues to exist;
  • Right to object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; processing is for the purpose of direct marketing, processing involves automated decision making or profiling;
  • Right to portability - you may request a copy of your personal data to be transferred to another data controller if it was originally processed by automated means and if the processing was on the basis of consent or the fulfilment of a contractual obligation.

If you would like to exercise any of these rights, please email [email protected]. In order to process your request, we may ask you to provide proof of identification.

If you feel the organisation has not complied with your data protection rights, you can complain to the UK Information Commissioner or the relevant Data Protection Authorities in your country of residence.

Automated decision-making

Data processes are not based solely on automated decision-making.

Contact Us

Tom James Company
By email: [email protected]
By phone: 615.771.1122
By fax: 888.494.4846

By regular mail:
Tom James Company
263 Seaboard Lane
Franklin, TN 37067

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